At Iconvio, customer satisfaction is our top priority. However, due to the handmade nature of our products, we have specific conditions for returns and exchanges. Please read the following policy carefully before placing an order.

1. Return & Exchange Period

  • Standard return and exchange period is 30 days from the date of delivery.

  • Returns or exchanges are only accepted if the product is defective, broken, scratched, or damaged upon delivery.

  • If the issue is caused by customer misuse or handling, the return request will not be accepted.

2. Non-Returnable Conditions

  • If the product has no defect, issue, or damage, returns will not be accepted.

  • Custom or personalized products are strictly non-returnable and non-refundable.

  • Any product returned without prior approval will be refused.

3. Order Cancellation & Modification

  • Cancellations or modifications must be requested within 24 hours of placing the order.

  • Once the order has been shipped, no cancellation or modification will be accepted.

4. Shipping Damages

  • If the package is damaged, torn, or scratched at the time of delivery, the customer must:

    1. Take clear photos of the package and product.

    2. Report the issue directly to the shipping company.

  • Customers are not responsible for damages caused by the shipping carrier.

5. Return Authorization

  • Customers must contact us before returning any product.

  • Products sent back without prior authorization will not be accepted.

  • Approved returns must be shipped to the address we provide.

6. Return Requirements

  • The returned product must be:

    • Complete, unused, and undamaged.

    • In its original condition as received.

    • Securely packaged to prevent damage during return shipment.

  • Customers are responsible for all return shipping costs, except in cases of defective or damaged products.

7. Refund Process

  • If a product is confirmed to be defective, broken, or damaged, we offer a free return.

  • Customers will receive a full refund within 15 business days after we receive the returned item.

  • Refund delays may occur due to bank processing times, for which Iconvio is not responsible.

8. Contact Information

For all return and exchange requests, please contact us:

📧 Email: support@iconvio.com
 🌍 Website: www.iconvio.com